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Customer Satisfaction Survey

In our endeavor to continually monitor and improve our products and services, Teledyne Controls welcomes the input and opinion of our valued customers. We would appreciate if you would spare a few minutes to answer all or any of the following questions, openly and honestly, based on your experience.
Your Business Segment:   *
Your Region:   *

1. Product Innovation.  Do Teledyne's products meet your current and future requirements? Please specify product(s) used and consider specific items such as product features or use of latest technology.

2. Product Quality.  Does the reliability of Teledyne's products meet your needs? Consider specific items such as Product MTBF, cost of ownership, or repair quality.

3. Customer Service.  Does Teledyne Controls' customer service meet your expectations? Consider specific items such as quality & timeliness of response (sales, technical support, repairs, etc.), product delivery (new products, repair turn time), or ease of access to information (Service Bulletins, Manuals, Sales Information, etc.).

4. Competitiveness.  How do we compare to our competition? Consider specific items such as product technology, product quality and reliability, price/value, customer Service, or any other items.

5. Specific Perception of Value. If you could tell Teledyne one thing they need to improve, what would it be? What does Teledyne do better than anyone else?

6. Overall Satisfaction. How satisfied are you with Teledyne Controls? 
a. Please indicate the length of time you have been associated with Teledyne Controls:
Over 20 years Over 10 years Over 5 years
Over 2 years Less than 2 years
b. Choose one RATING from the five choices below and please explain your choice:
Very Satisfied Satisfied Neither Satisfied nor Dissatisfied
Dissatisfied Very Dissatisfied

7. Other Comments?

Optional Information *

Your Name: 
Your major responsibilities in your company
Purchasing Operations
Engineering Pilot
Maintenance Contracts
Quality Control Production
Warranty/Spares Other (please specify)
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Teledyne Controls - 501 Continental Boulevard - El Segundo, CA 90245 USA
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